Frequently Asked Questions

Our all-inclusive pricing means that everything you need for your desired look is covered within the time frame you've booked. The only time your price might increase is if the artist needs additional time to achieve your desired results. This ensures that you receive the best possible outcome without unexpected add-ons or fees.

At Attune Collective Salon & Spa, we are proud to be a gratuity-free space. Our artists set their own prices based on their skill level and a livable wage, ensuring they are fairly compensated for their work. This allows for a simple and straightforward experience for both clients and our team. While we appreciate the thoughtfulness behind gratuities, they are never expected. If you would still like to leave a gratuity, it must be given in cash directly to the artist. More than anything, we value your return business, a referral, or a positive review on Google or Yelp.

The quickest way to book your appointment is through online booking. However you can always text us or email us & we’ll reply with in 2 business days.

We have a digital consultation form that you can fill out here. Just answer the questions, submit your form & someone will reach out within 2 business days to help you schedule an appointment.

We are a receptionist-less salon, which means our artists & therapists communicate with you directly. As such, they are often with their clients & will return all messages when they are available. We primarily communicate via text message.

During the booking process a price range is listed, prior to selecting your service provider. Once you service is booked you’ll receive a confirmation email with an estimate of the cost. All services are subject to change based on the amount of product & time needed to achieve the desired look. We always want to be respectful of budgets so please be sure to fill out the form prior to your appointment.

You can cancel or reschedule with your confirmation email that you received at the time of booking. Just scroll to the bottom of the email & there’s a button that says “Modify Reservation”

Depending on your cell phone carrier you'll receive a text with a link to modify your appointment as well.

We require 48 hours to cancel or reschedule. You can read our full cancellation policy here.

We make every attempt to satisfy our clients, as your satisfaction is very important to us. If—after leaving the salon—you feel that you are unhappy with your new style, we are happy to talk with you about what aspects are making you unhappy, and can provide reasonable adjustments to your style based on our conversation. We are not responsible or liable, however, if a style or service is not as expected. We have a “No Refund” policy on all services provided, and you agree to hold the salon, stylists, and staff harmless for any undesired outcome whatsoever.

We want you to be happy with your service(s) & we would love the opportunity to make it right. Please reach out to us via email at support@attunetacoma.com & someone from our leadership team will be in touch with in 2 business days to help you.

All retail products are final sale and non-refundable. In the event that a product is faulty, i.e., the spray top or nozzle is inoperable, the product was unknowingly punctured, cracked, or ripped at the time of purchase – then the salon may, at its sole discretion, provide a replacement product of the exact type, size, and price within five (5) days of purchase. 

We’re located in the courtyard Marriott Building in downtown Tacoma, Wa. We’re directly across the street from the Tacoma Children’s Museum & next door to Standfords Steakhouse.

The easiest option is street parking which we have surrounding the salon. We recommend street parking on Pacific Ave between 13th & 17th as you’re able to purchase parking for several hours using the FlowBird App.

Other options are :

The convention center parking garage located just behind us

The Courtyard Marriott Valet